Vacant job

At Region Dalarna, you will find a meaningful job where you can make a difference. Together, we work for a sustainable Dalarna with development potential in all parts of the county.

Together, we take responsibility for creating a sustainable and attractive public transport system in Dalarna. Under the brand Dalatrafik, we enable people to travel safely, easily, and environmentally friendly - every day.

We are currently in one of our most exciting development phases. We are modernizing public transport with new traffic agreements, digital solutions, and smarter sales channels. Our organization has a clear business focus and a common goal of attracting more and more satisfied travelers. Our customer service plays a vital role in the entire development journey.

We offer:

• A meaningful job where you contribute to helping people reach work, school, healthcare, and leisure activities
• Friendly colleagues and an inclusive work environment
• Opportunity for remote work (depending on setup and operational needs)
• Professional development and introduction to our systems

Order taker, Dalatrafik Borlänge Job Responsibilities

Do you want to make a difference for travelers in Dalarna? We are now looking for an engaged and service-oriented order taker for our customer center in Borlänge. As an order taker at Dalatrafik, you are an important link between us and our travelers. You will have daily contact with customers via phone and email, where you receive bookings and inquiries through phone and digital systems, ensuring that each journey is planned and executed safely and efficiently. The work is carried out in close collaboration with traffic managers, drivers, and other colleagues within the organization. You work in a team where service, collaboration, and solution focus are at the center. The work can be intense at times, requiring you to be stress-resistant and flexible.

Your responsibilities:

• Receive and register travel bookings in our systems
• Inform customers about schedules, modes of transport, and any changes
• Handle cancellations and rebookings
• Provide excellent service to all travelers, with a special focus on those with special needs
• Collaborate with traffic management and other units to ensure high quality in traffic

We are looking for someone who:

• Has experience in customer service, preferably within transport, healthcare, or similar
• Is attentive, solution-oriented, and enjoys talking on the phone
• Has good computer skills and can quickly familiarize yourself with new systems
• Fluent in Swedish, both spoken and written. Other languages are a plus
• Maintains a calm and professional demeanor even in stressful situations

If you have protected personal information, please do not apply via the system. Instead, contact the recruiting manager directly.

We primarily use email (from the address: [email protected]) for sending out information and invitations. Please check your inbox and also your spam folder regularly during this time to ensure you receive all information from us.

If you are or have previously been employed by Region (County Council) Dalarna, we will take internal references from your current or previous manager if you are considered for employment.

Read more about Region Dalarna, our values, work environment, and benefits, as well as the checks that are done before employment: Work with us - Region Dalarna (https://www.regiondalarna.se/jobb-och-utbildning/jobba-med-oss/)  

We have made our choice of media and therefore do not wish to be contacted by other sales companies or recruitment agencies.

Union Contact Information

Union - Region Dalarna (https://www.regiondalarna.se/jobb-och-utbildning/jobba-med-oss/fackforbund/)